Privacy Policy
The Horizon House, owned by S. Ruiter and L. Vander Griend and others (“we” or “us”) values you as our customer and recognizes that privacy is important to all of us. This Privacy Statement explains how we collect, use, and disclose personal data when you use our platform and associated services, your rights in determining what we do with the data that we collect or hold about you and tells you how to contact us.
Privacy Statement Summary
This is a summary of our Privacy Statement. To review our Privacy Statement in full, please scroll down further.
What does this Privacy Statement cover?
This Privacy Statement is designed to describe:
How and what type of personal data we collect and use
When and with whom we share your personal data
What choices you can make about how we collect, use, and share your personal data
How you can access and update your personal data.
What personal data do we collect and use, and how do we collect it?
We collect personal data when:
You give us the personal data
We collect it automatically
We receive it from others
For example, if you create an account on our site, sign up to receive offers or information, or make a booking using our platform, you give us your personal data. We may collect your personal data through automated technology such as cookies placed on your browser when you visit our site.
When is your personal data shared?
Your personal data may be shared for several purposes, including to help you book your travel/vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information to you on products and services or enable you to communicate with us or our island host or property owners), and to comply with applicable law. The full Privacy Statement below details how personal data is shared.
What are your rights and choices?
You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in marketing emails, if any are sent, in your account, or contacting us.
How to contact us by e-mail lcruiter@gmail.com. You can also contact us via the Contact Us below to ask questions about how we handle your personal data or make requests about your personal data.
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Privacy Statement
Collection and Use of Your Personal Data
In this section, you will find information about:
the types of personal data that we collect and use,
how we collect and use it,
the purposes for which we collect and use it, and
the lawful basis we rely on to collect and use it.
Lawful bases for processing:
In the table below, you will find the lawful bases we rely on to collect and use your personal data.
In summary, whenever we collect or use your personal data, that collection or use must be based on one of the following criteria:
Consent: this means you have given your consent for us to do so (e.g., sending you marketing communications where consent is required).
Legal obligation: this means we have a legal obligation to collect personal data from you or use it for a specific purpose (e.g. using your transaction history to complete our financial and tax obligations under the law).
Performance of a contract: this means the personal data is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request in accordance with our Terms and Conditions for bookings):
If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not.
Legitimate interest: this means the processing is in our legitimate interests and those interests are not overridden by your rights (as explained below):
Certain countries and regions allow us to process personal data on the basis of legitimate interests. If we collect and use your personal data in reliance on our legitimate interests (or the legitimate interests of any third party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, to undertake marketing, or for the purpose of detecting or preventing illegal activities. Whatever our determination of our specific legitimate interest is for a given use of your personal data; when we assess its appropriateness, we will always assess it against the potential impact on your rights. While the concept of legitimate interest only exists in certain countries and regions, we balance our usage of your personal data against your rights globally.
Categories of Personal Data and Why We Collect and Use it
We collect and use personal data for the following purposes:
Platform Usage and Booking Purposes – including to:
Facilitate your booking, verify your identity, and for travel insurance purposes, if any.
Book the requested travel or enable vacation property booking.
Provide services related to the booking and/or account.
Create, maintain, and update user accounts on our platform.
Build and enrich your profile.
Simplify your login experience.
Authenticate you as a user, including sending you a one-time passcode by email or SMS as part of our multi-factor authentication process.
To enable you to sign up and log-in to your account using your social media login credentials (e.g. your Facebook login or Gmail login) should you choose this method.
Maintain your search, travel, purchasing, and booking history, accommodation and travel preferences.
Enable and facilitate acceptance and processing of payments and other transactions.
Collect and enable booking-related reviews during and after your booking to rate the experience you had with us.
Help you to use our services faster and more easily through features such as the ability to sign in to your account.
Communications and Customer Service Purposes – including to:
Respond to your questions, claims and requests for information.
Process your information choices.
Enable communication between you and us or our island host.
Enable communication between you and our customer services (including our AI assistant and virtual agent).
Contact you (e.g. by text message, email, phone calls, mail, push notifications, in-app notifications, or messages on other communication platforms, such as WhatsApp) to provide information such as travel booking confirmations and updates, service notifications, emergency notifications, reviews, surveys, or for other purposes as described in this Privacy Statement.
Marketing and Advertising Purposes – including to:
Contact you (such as by text message, email, phone calls, mail, in-app messaging, push notifications, or messages on other communication platforms such as WhatsApp) for marketing purposes.
Analyze information such as browsing and/or purchase history and use the result to optimize advertising and marketing in accordance with your interests and preferences.
Provide discounts or member prices based on information such as your loyalty membership, search and browsing histories, geo-location, interests and preferences.
Measure and analyze the effectiveness of our marketing and promotions.
Deliver targeted advertising and advertising based on your profile and identifiers (e.g. user ID, device advertising ID, email address, phone number) including use of cookies and similar tracking technology.
Loyalty Purposes – including to:
Administer loyalty and rewards programs where applicable.
Market Research, Analytics, and Training Purposes to improve our Services – including to:
Conduct surveys, market research, and data analytics.
Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.
Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement.
Create aggregated or otherwise anonymized or de-identified data, which we may use and disclose without restriction where permissible.
Security and Compliance Purposes – including to:
Promote security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
Comply with applicable laws (for example, complying with tax, audit, accounting and other legal obligations, complying with laws requiring us to share personal data with tax authorities and other government bodies, laws requiring us to suspend fraudulent accounts, moderate or remove illegal content and violations),
Respond to data requests from:
consumer organizations and other legal representatives authorized by our travelers to request data on their behalf,
law enforcement, courts, governments, public bodies, other legal authorities, and other requests that are part of a legal process (e.g. US- issued court order, subpoena, or warrant) or when we are of the view that there is a legitimate interest to do so, to defend ourselves, (e.g. request from authorities for health and safety reasons, or request from travelers’ banks or chargeback purposes).
Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other due diligence laws and requirements.
We collect and use the following categories of personal data for the following purposes:
Personal Data Category
Purposes for collection / use
Sources of Personal Data
Lawful basis (where applicable)
Government issued identification data – including passport, driver’s license, government redress numbers, country of residence, tax identification number (for property owners)
Platform Usage and Booking Purposes
Security and Compliance Purposes
Directly from you
From other Expedia Group companies
From third parties, such as our business and affiliate partners and authorized service providers
Legal obligation relating to booking and/or financial transactions, such as the obligation to maintain books and records or collecting national ID numbers where legally required, including to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism
Performance of a contract with you, such as to facilitate and process your booking(s)
Identification data – including first name, surname, username, email address, telephone number, as well as home, business, and billing addresses (including street and postal code)
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Directly from you
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers*
Legal obligation relating to booking and/or financial transactions, such as the obligation to maintain books and records, and to establish identity of individuals to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism
Performance of a contract with you (and any co-traveler), such as to facilitate and process your booking(s)
Legitimate interest (of you or a co-traveler), such as responding to complaints or concerns, or for marketing purposes
Consent (including consent of a parent/guardian for the use of child data), where requested on the platform or via customer services
Payment data - including payment card number, expiration date, billing address, financial / bank account number
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Security and Compliance Purposes
Directly from you
From third parties, such as our business and affiliate partners and authorized service providers
Legal obligation relating to booking and/or financial transactions, such as the obligation to maintain books and records and to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism
Performance of a contract with you (and any co-traveler), such as processing payments
Consent, where requested on the platform
Travel-related preferences - including favorite destination and accommodation types, special dietary and accessibility needs, as available
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Directly from you
From other Expedia Group companies
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers
Legitimate interest (of you or a co-traveler), such as honoring your preferences, as well as for any individuals accompanying you (e.g., co-travelers, including minors)
Consent, where requested on the platform
Loyalty data – including loyalty program membership (for us and/or third-party loyalty programs), loyalty points balance, points earnt and used, loyalty status
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Directly from you
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers
Legitimate interest (of you or a co-traveler), such as administering or marketing our loyalty programs and benefits
Performance of a contract with you, such as administering our loyalty program(s)
Consent, where requested on the platform
Geolocation data – including inferred location from IP address, country selected to use our website, and exact, real-time location (with your consent)
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Directly from you
From other Expedia Group companies
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers*
Legal obligation, such as complying with tax or pricing requirements and to establish identity to meet our obligations under applicable laws, including sanctions screening, money laundering and counterterrorism
Legitimate interest (of you or a co-traveler), such as displaying relevant content in your selected region/language
Consent, where requested on the platform
Images, videos and recordings – including videos, images, facial photographs you upload or that we pull from social media accounts that you connect to your profile with us (e.g. when you create an account using social media sign-in)
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Directly from you
From other Expedia Group companies
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers
Performance of a contract with you, such as to facilitate a booking or listing
Legitimate interest, such as allowing you to have a photo associated with your profile, which may be visible to only you or other third parties, as applicable
Consent, where requested
Communications with us – including emails, chat transcripts with our Virtual Agent and AI assistant (e.g., messages, voice notes), and recordings of calls with customer service representatives
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Directly from you
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers
Legal obligation, such as to respond to law enforcement requests (where legally permitted)
Performance of a contract with you (and any co-traveler), such as to facilitate customer service interactions
Legitimate interest (of you or a co-traveler), such as responding to complaints or concerns
Consent (including consent of a parent/guardian for the use of child data), where requested
Site interaction data - including searches you conduct, transactions, saved travel preferences and other interactions via text or voice with you on our platform (including interactions you may have with our AI Agents and AI filters), online services and apps
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Directly from you
From other Expedia Group companies
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers
Legal obligation, such as responding to law enforcement requests
Legitimate interest, such as improving our products and services, personalization and recommendations
Consent, where requested
Feedback data – including any feedback you provide us on our platform, services, and apps (e.g., reviews, surveys, market research participation)
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Directly from you
From third parties, such as our business and affiliate partners and authorized service providers
Legitimate interest, such as improving our products and services
Consent, where requested
Device data – including device type, unique device identification numbers, operating system, mobile carrier, and how your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times
Platform Usage and Booking Purposes
Communication and Customer Service Purposes
Marketing and Advertising Purposes
Loyalty Purposes
Market Research, Analytics, and Training Purposes to improve our Services
Security and Compliance Purposes
Automatically from your device
From third parties, such as our business and affiliate partners and authorized service providers*
Legal obligations relating to financial transactions, such as the obligation to maintain books and records
Legitimate interest, such as responding to complaints and concerns
Consent, where requested
Contact
Questions? Reach out anytime, we're here.
bookings@thehorizon.house
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